Communication technologies that improve patient satisfaction
Released 04/10/2011
ADVERTORIAL: Challenging economic times call for improvements in operational efficiencies, requirements to meet industry regulations and continuously improve the delivery of patient-centred care remain at the forefront.
Demand for healthcare services continues to increase and, while challenging economic times call for improvements in operational efficiencies, requirements to meet industry regulations and continuously improve the delivery of patient-centred care remain at the forefront.
By utilising the efficiencies and functionality offered by ICT solutions you can leverage them to boost productivity, patient satisfaction and revenue.
....The good news is that you don't need to reinvent the wheel.
We believe that new communication solutions should complement, not completely replace your existing systems and processes. So what kinds of technologies exist that can enhance your existing operations?
We've outlined a few below:
• Patient Partner: A telephone system that allows patients to book, cancel, enquire, or change the time of their appointment 24 hours a day, 7 days a week. Not only does this ease the pressure on your receptionists, but your patients are given more choice thus reducing DNA (Did Not Attend) rates as cancelling appointments are made much simpler.
• Patient Appointment Reminder: Patient Appointment Reminder can help reduce the volume of DNA's by up to 20% or more with automated reminder calls thus proactively increasing clinical productivity through business intelligence and contact automation.
• Record Look-ups: Reduce the time needed for administrative tasks such as record look-ups and patient scheduling. This can have a dramatic impact on costs and patient satisfaction. With a "screen pop" of information about a patient, your support staff can view detailed patient data, answer queries and record information in the file during the phone call.
• IP Networking: Converge previously separate networks into one. This means that telephones, computers, security cameras, clinical equipment, training aids, building controls, management systems, and a myriad of future devices and services can now be connected over one network. This reduces cabling costs significantly as everything now travels over one Ethernet cable.
All these features are quick and simple to implement. Your patients will be able to experience the benefits almost immediately as a result of your streamlined operations.
Visit www.excellgroup.com for more information on how technology can help you to run a patient-focused practice and define what sets you apart from the others.