Patient Dynamics

Released 14/01/2010

Why Us
Patient Dynamics are specialists in collecting and analysing patient feedback having run the GPAQ survey for the last 7 years. Over this period we have received more than 750,000 patient feedback forms! You can trust us to manage your patient feedback in confidence and to provide you with a seamless no effort service. We take all the hard work off your hands!

Patient Survey Data for Appraisal and Revalidation
Gathering feedback from patients is an important part of the GP appraisal and revalidation programme. Your GPs will be required to run a minimum of 2 surveys over their 5 year revalidation period (1 in the first 2 years and the second in the last 2 years). You can of course run an ongoing feedback process (annual) as an important element of your patients’ experience and your service improvement plans.

Consultation Satisfaction Questionnaire (CSQ) ticks all the boxes

Designed specifically to throw light on how patients react to a GP’s consultation style.
A fully validated and approved survey tool
Developed by Professor Richard Baker, head of the Department of Health Science, Leicester University (and a practising GP).
Recommended by the NHS Appraisal Toolkit for use in gathering patient feedback for GP appraisals.
Approved for use in revalidation.
Easy-to-use.
Great value for money.

What you see

50 questionnaires in a convenient A5 pad format.
Posting box for patients to put the completed forms into.
Instructions, pens and a posting label.
A poster

What you get – in essence everything you need to fulfil Evidence Area 8 of the GP revalidation portfolio

Online survey completion at home for patients in a hurry.
Data inputting, analysis and full transcription of written comments.
A detailed graphical report with comparisons against national averages.
As the database matures, customised comparisons taking into account issues such as practice location and deprivation score so the survey says more about you, and less about the patients you see.
Going forward, year-on-year comparisons.
Freephone helpline and full service back-up for you and your patients.
Next day delivery of survey pack

Inclusive Pricing – no hidden extras
£75 (plus VAT) for a 50 questionnaire survey, or
£90 (plus VAT) for an enhanced 100 questionnaire survey.

Our Commitment
PatientDynamics is an approved Care Quality Commission patient survey contractor. We are committed to providing our practices with a great service and you can rely on us to deliver our promises to you. Start now so that your portfolio is ready – just one call to us on 01494 536 346 or email us at csq@patientdynamics.org.uk
and we do all the hard work for you.

Supplement your patient feedback with our 3Cs questionnaire (Complaints, Comments and Compliments) which will unlock some great ideas from your patients and also enable you to pre-empt some of those time-consuming formal complaints. Only £7.50 for a pad of 50 questionnaires

Contact details:
PatientDynamics,
Riverside House,
5 Nutfield Lane,
High Wycombe,
Buckinghamshire HP11 2ND
Telephone: 01494 536 346
www.patientdynamics.org.uk
email: csq@patientdynamics.org.uk

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